Privacy Policy

Last updated: April 2025

1. Introduction

Greenstaff HomeCare Canada (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and mailing address
• Care-related information: care needs, medical conditions (where voluntarily provided), and scheduling preferences
• Technical data: IP address, browser type, and pages visited, collected automatically via cookies

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and arrange care consultations
• Provide, coordinate, and improve our home care services
• Communicate updates, service information, and resources relevant to your care
• Meet legal and regulatory obligations

4. Disclosure of Your Information

We do not sell your personal information. We may share information with trusted service partners who assist us in delivering care (e.g., Care Partners, care coordinators) under strict confidentiality obligations. We may also disclose information where required by law.

5. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected or as required by applicable law.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us at info@greenstaffhomecare.ca.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You may disable cookies in your browser settings, though some features may not function correctly as a result.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer at: info@greenstaffhomecare.ca or call 1-833-269-7918.